Managing Quality and Standards

This text provides a practical, common-sense approach to using procedures and information to demonstrate improved performance and to account for outcomes within higher education.

TABLE OF CONTENTS:
Introduction - terms, principles and practices
- historical aspects of the quality debate
- quality assurance in post-secondary education - an international overview
- quality improvement in education environments
- linking quality management to planning
- benchmarking and best practice
- models to consider
- pulling the threads together. Appendix: definition of terms.

Open Univerity Press
Paperback ISBN: 033520208X
Hardback ISBN: 0335202098